Shipping & Pick Up

Free Standard Shipping

Enjoy FREE standard shipping on eligible orders over $150 CAD.

Production & Turnaround Time

Customized items have an average production time of 3-5 business days.

Rush service (1-2 business days) starts at $20 and may vary depending on product type and order size.

For rush orders, please contact us directly before placing your order:

📧 kustomkeepsakez@gmail.com
📞 437-833-3123

For urgent memorial services or funeral-related orders, we strongly recommend contacting us in advance to confirm timelines and availability.

Shipping Options

We currently ship within:

• Canada (via Canada Post)
• United States (via Canada Post/USPS)

At this time, we do not offer international shipping outside of Canada and the United States.

Please note: Shipping timelines provided by carriers are estimates. Kustom Keepsakez is not responsible for carrier delays once the order has been shipped.

Shipping fees are non-refundable.

Toronto Local Pickup

Local pickup is free of charge.

Once your order is ready, you will be contacted to schedule a pickup time slot.

A 15-minute grace period is provided for traffic or unforeseen circumstances. Late pickups beyond the grace period may be subject to additional charges.

For safety and scheduling purposes, detailed pickup instructions will be provided upon confirmation of your pickup time.

📍 Pickup Location:

6 Vendome Place
North York, Ontario
M3C 1C2
Canada