Refund policy
At Kustom Keepsakez, every product is made especially for you. Because our items are personalized using your photos, names, dates and custom wording, we are unable to resell them.
For this reason, all personalized products are final sale.
Returns
Due to the customized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or an error was made on our part.
Refunds
Refunds will only be considered if:
- You received the wrong item.
- Your order arrived damaged during shipping.
- We made an error with your personalization that differs from the information you submitted.
If approved, we will either:
- Replace the item at no additional cost, or
- Issue a refund where appropriate.
Customer Errors
Please carefully review all information before placing your order.
Kustom Keepsakez is not responsible for errors resulting from information submitted by the customer, including:
- Incorrect spelling
- Incorrect names
- Incorrect dates
- Incorrect uploaded photos
- Low-quality or blurry images supplied by the customer
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
This allows us to investigate and resolve the issue as quickly as possible.
Order Cancellations
Orders may only be cancelled before production begins.
Once production has started, cancellations are no longer possible due to the personalized nature of our products.
Color & Photo Quality
Please note that colors may vary slightly due to different screen settings and printing processes.
Every photo is professionally reviewed and enhanced whenever feasible to achieve the best possible print quality.
Need Help?
If you have any questions about your order, we're here to help.
📞 (437) 833-3123