Shipping policy
Shipping & Pickup Policy
Thank you for choosing Kustom Keepsakez!
Every order is professionally handcrafted and personalized just for you. Please review the information below regarding production, shipping, and local pickup.
Production Time
Most personalized orders are completed within 3–5 business days after full payment has been received.
Production times may vary during holidays, promotional periods, or for larger orders.
Rush Orders
Rush service (1–2 business days) may be available for select products starting at $20, depending on product availability and order size.
If you require your order urgently, please contact us before placing your order.
(437) 833-3123
Shipping
We currently ship within:
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🇨🇦 Canada
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🇺🇸 United States
At this time, we do not offer international shipping outside of Canada and the United States.
Shipping costs are calculated during checkout.
Free Shipping
Enjoy FREE standard shipping on eligible Canadian orders over $150 CAD.
Shipping Confirmation
Once your order has shipped, you'll receive a confirmation email containing your tracking information (where applicable).
Please note that shipping timelines provided by the carrier are estimates.
Kustom Keepsakez is not responsible for shipping delays caused by:
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Canada Post
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USPS
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Weather
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Customs
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Carrier delays
Local Pickup
Local pickup is free and available by appointment only.
Once your order is complete, we'll contact you by email, phone or text message to schedule your pickup appointment.
Pickup Address:
North York, Ontario
M3C 1C2
Canada
Detailed pickup instructions (including the unit number) will be provided once your appointment has been confirmed.
Late Pickup Policy
To help us stay on schedule and provide the best possible service to all customers, please arrive at your scheduled pickup time.
We understand that unexpected delays can happen, which is why we offer a 15-minute grace period.
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Up to 15 minutes late: No additional charge.
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15–30 minutes late: A $10 late pickup fee will apply.
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More than 30 minutes late: Your pickup appointment will be cancelled and must be rescheduled.
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A $25 rescheduling fee will apply before a new pickup appointment can be arranged.
If you know you're going to be late, please contact us as soon as possible. We'll do our best to accommodate you whenever possible.
Late fees and rescheduling fees must be paid before your order can be released.
Before You Place Your Order
Please ensure:
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Your uploaded photo(s) are correct.
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Names and dates are spelled correctly.
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Personalization details have been reviewed carefully.
Orders are produced using the information submitted at checkout.
Questions?
If you have any questions about your order, shipping, or pickup, please don't hesitate to contact us.
(437) 833-3123